In the case of a dispute, consumers may resort to an Alternative Dispute Resolution for consumers: 

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito da Universidade Nova de Lisboa
Campus de Campolide, 1099-032 Lisboa

Telephone: (+351) 213 847 484 – from 3 p.m. to 5 p.m. / (+351) 919 225 540

Fax: (+351) 213 845 201

E-mail: cniacc@fd.unl.pt

Web: http//www.arbitragemdeconsumo.org

Please visit the Consumer Portal for more information www.consumidor.pt
(Law No. 144/2015, from September 8th)